Payment Policy
Payment is due by the LAST DAY OF SERVICE. **If payment is not received 1 day after the last day of service, then either a $5/day late fee is automatically added to your invoice total.**
You can pay with any credit/debit card or with ApplePay on the Invoice by selecting “Pay Invoice”.
Other acceptable payment methods include: Venmo, PayPal, Zelle, Google Pay and CashApp. Cash and checks are also accepted (*but please make sure to give to Sara Lutz and not your pet sitter*).
**You can find PayPal, Venmo, Cash App, Google Pay and Zelle QR codes on the Sara Lutz Pet Services website (saralutzpetservices.com) under Payment Options that can be accessed on a computer and scanned with your phone for added convenience.**
Additional Fees: For all online payment methods, a 2.9% + $0.30 Online Payment Processing Service Charge is added to every invoice per online transaction.
If invoice is paid by cash in-person (to Sara Lutz only) or mailed by check, then the Online Payment Processing Service Charge (2.9% + $0.30 per transaction) can be DEDUCTED from your invoice total. The only online payment method that is exempt from these additional charges if payment is made via ZELLE.

Cancellation Policies
Sara Lutz Pet Services LLC reserves the right to charge a cancellation fee of 100% of
the scheduled visits for services cancelled with less than 24 hours’ notice prior to the
scheduled service.

During non-holiday and non-summer time periods, please note the Sara Lutz Pet
Services LLC cancellation policy is as follows:
8 or more days’ notice for cancellation prior to reservation: FULL REFUND GIVEN TO
CLIENT; NO CHARGE TO CLIENT.
4-7 days’ notice for cancellation: 50 % OF TOTAL WILL BE REFUNDED TO CLIENT;
WILL BE BILLED TO CLIENT & STILL EXPECTED TO BE PAID.
3 or fewer days’ notice for cancellation: NO REFUND GIVEN TO CLIENT; FULL
INVOICE TOTAL WILL STILL BE BILLED TO CLIENT & STILL EXPECTED TO BE PAID
IN FULL.

For pet sitting over major national holidays and the summer period between June
1-Sept 10 or for pet sitting reservations that are longer than 20 days in length, the
Sara Lutz Pet Services LLC cancellation policy is as follows:
15 or more days’ notice for cancellation prior to reservation: FULL REFUND GIVEN TO
CLIENT; NO CHARGE TO CLIENT.
7-14 days’ notice for cancellation: 50 % OF TOTAL FEE REFUNDED TO CLIENT; WILL
BE BILLED TO CLIENT & STILL EXPECTED TO BE PAID.
6 or fewer days’ notice for cancellation: NO REFUND GIVEN TO CLIENT; FULL
INVOICE TOTAL WILL STILL BE BILLED TO CLIENT & STILL EXPECTED TO BE PAID
IN FULL.

Dog Walking Cancellation Policy:
Regular monthly dog walk Clients agree to give two (2) weeks’ notice should Client
decide to discontinue regular ongoing dog walking service. If Client cannot or does
not give two (2) weeks’ notice, Client agrees to compensate Sara Lutz Pet Services LLC
for what would have been the total for two weeks of regular dog walking service. Sara
Lutz Pet Services LLC agrees that should Client discontinue service due to blatantly
poor care/service from walker for any reason, then this two (2) week notice addendum
will not be enforced by Sara Lutz Pet Services LLC.